![]() In addition, the money for these phones was taken out of our bank account in full & of course will not be refunded until the return is completed. The Pitney Bowes (PB) tracking services support parcel tracking by USPS barcodes, PB Standard Return label barcodes (for returns parcels) or client reference numbers. We cannot upgrade until this return is processed & at this point it has been almost a month receiving no answers or conflicting answers every time we try to contact someone involved with this process. issues the credit when the product arrives. I was told to return the phone using the original pack. Discuss the issues you have had with Newgistics and work with their customer service team to find a resolution. I told him that I had to return a phone because it didnt work with my hearing aid. Additionally, Newgistics’s proprietary technology enables real-time tracking of shipments, giving customers and businesses complete visibility into the status of their orders. Newgistics is a delivery company contracted by ATT to handle shipping returns of cell phones. Newgistics and local post centers, Spiegel has developed a capability where. On December 27, 2016, I called AT&T and spoke to an agent. Our old phones are malfunctioning more & more with each passing day, so we need new ones. I believe this issue was caused by the shipping label from Newgistics called a Smart Label. We contacted them again a few days later & the new AT&T rep said they did not have either of our phones & just advised us to wait longer. We contacted AT&T who told us they received one of the two phones but they needed both in order to process the returns. Since then, there has been no updates to the Newgistics tracking system (ship date, destination & reference number are all listed as "N/A" or "unknown.") We contacted USPS who confirmed Newgistics picked up the phones on 10/16/18. We returned two phones on 10/10/18 but we haven't received any updates.
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